As a corporate law firm, the Business Registration and Licensing Agency (BRELA) is one of our key stakeholders, and we were pleased to welcome the BRELA team to our offices during Customer Service Week, themed “The Extra Mile.”
The visit provided an opportunity for open and constructive engagement on our experience with the new BRELA Online Services (BOS) platform. We shared our practical experiences, insights, and the challenges encountered to support the platform’s continued improvement and enhance the user experience for businesses and their advisers.
We appreciate the BRELA team for going the extra mile to engage with stakeholders, listen to feedback and understand users’ experiences. We look forward to continued collaboration towards improving business registration and related services in Tanzania.
Going the extra mile means listening, engaging and continuously improving.
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